Physio Aktiv: book appointments instead of an answering machine.
A concept study for a fictional physiotherapy practice in Lucerne: online booking, automatic confirmations and a transparent chat assistant — the digital backbone of a modern practice.
The starting point (typical for practices)
The practice phone rings most often when every hand is with a patient. Appointments, rescheduling, "Will my health insurance cover this?" — dozens of interruptions a day, and in the evening enquiries sit on the answering machine until the person has long since booked elsewhere.
The concept
Three building blocks that work together: online appointment booking directly on the website (24/7, with treatment type and preferred time), automatic confirmations and reminders (fewer no-shows, no manual follow-up) and a chat assistant that answers the same recurring questions instantly — clearly declared as an automated assistant, as data protection law requires and trust rewards.
What this demo shows.
Online booking
Booking in three steps: treatment, time, contact. The practice wins appointments while it treats.
Chat assistant
Answers opening hours, rates and health-insurance questions — and honestly introduces itself as an automated assistant. Try it in the demo.
Quiet automation
Instant confirmation, a reminder 24 hours before, follow-up email on open enquiries — all without the team lifting a finger.
Transferable to your practice
Physiotherapy, dentistry, coaching, therapy, veterinary practices: where appointments are the business, this setup pays off from the very first month. The Website Business and Chatbot Basic packages cover exactly this scenario.
Less phone. More treatment.
In the intro call we work through what online booking and an assistant mean for your practice.